Shipping & Returns
We aim to dispatch all orders within 5 working days subject to credit clearance and address verification. Royal Mail delivers all UK and international shipments. All shipments sent with Royal Mail require a signature as proof of delivery. Shipments are insured whilst in transit from Grin & Bear until the parcel is signed for, at which point responsibility for your purchased goods passes to you. The tracking information is available in your account information once a shipment has been generated. You may use this to track your parcel at www.royalmail.co.uk. If your tracking information is not available, please email firstname.lastname@example.org. You may authorize parcels to be left at an agreed location (eg. Outside the delivery address). A signed note will be required and this will be used as proof of delivery.
Please read them carefully before ordering. Grin & Bear Ltd is a company registered in England at the address 23 Dudley House, Robsart Street, London, SW9 0BW, United Kingdom. We periodically make amendments to these Terms and to the information contained in our website, so we advise you to check back often. Your statutory rights shall remain unaffected by these Terms & Conditions.
Acceptance of your Order
Once an order is placed you will receive a confirmation acknowledging your details. This is an acknowledgement of your details and is not a confirmation of your order. A contract between you and Grin & Bear is confirmed once you receive an email with your tracking information. We reserve the right not to accept your order if the item is out of stock, does not pass our quality checking stage, or if we are unable to obtain authorization for payment. All orders are subject to availability and confirmation of the order price.
Pricing & Availability
Whilst we try and ensure that all details, descriptions and prices that appear on the Website are accurate, there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and, give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If you cancel and you have already paid for the products, you will receive a full refund.
Orders for the United Kingdom are shipped with the Royal Mail service for a possible next-day to delivery. Please note that this may take longer (up to three working days) for reasons beyond our control.
EU EXPRESS DELIVERY
Orders that are shipped with Royal Mail Tracked service take up to 5 days to reach the delivery address. Please note that this may take longer for reasons beyond CSM’s control.
Orders are shipped with Royal Mail International service that takes 7 days to reach the delivery destination (subject to customs clearance). We will ensure to keep you informed of any delays that occur as a result of customs inspections.
DUTIES & TAXES
Taxes and duties are calculated according to your shipping destination. International orders are shipped on a DDU (Delivery Duties Unpaid) basis. This means that any duties and taxes incurred in the country of destination are the responsibility of the customer. If a shipment is refused, we will do what we can to nullify the customs charges and have the shipment returned to us. We cannot guarantee that customs charges can be voided for a refused shipment. In this case, we will deduct the amount from your refund.
By Request Orders
By request orders are non-returnable, non-exchangeable and must be agreed to before orders can be engaged. You will receive a confirmation e-mail with further details once orders have been placed. Please contact email@example.com for all enquiries.
By request items will be charged in full and secured for you as soon as the order is placed. Once your order has arrived we will be able to ship your item directly to you. If you combine your pre-ordered item with items currently available the order will be shipped separately but you will only pay one shipping fee.
Making a return for a refund or exchange is simple:
1. Get in touch with us at firstname.lastname@example.org within 7 days of receiving your order..
2. Request a Return Authorisation Reference number.
3. Include your original receipt in the returned parcel ensuring that your Return Authorisation Reference number is clearly written on the receipt. Any returned items that are not accompanied by an official returns reference number will not be accepted.
4. It is advisable to send returned items by registered post and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit.
5. Send your return to:
Grin & Bear Returns, 23 Dudley House, Robsart Street, London SW9 0BW UK.
We accept returns and exchange requests made within 7 days from when the order has been received by you. Returns received after the 7-day period and up to 28 days will only be accepted at the discretion of Grin & Bear. Returns received after the 28 day period will not be accepted and will be returned to you.
The products you return must be in new condition with all the original packaging still attached. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to you. Please note that we are unable to accept returns or exchanges on By Request orders.
If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs.
Grin & Bear are not responsible for any item that is not returned in the manner set forth above and we cannot accept responsibility for packages until we are in possession of them. Your statutory rights as a customer remain unaffected.
If you would like to exchange an item, you will need to return the original item and then place a new order. You will receive a full refund for the original item, according to our returns policy.
You can choose to pay with PayPal or with a debit or credit card.
When selecting the Paypal option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to Browns.
We accept Visa, Master Card, American, Express, Maestro and Diners cards. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order. For first time customers, we only ship to the billing address.
By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full. Payment is only debited from your card at time of dispatch.
Liability & Indemnity
Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.
You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.
This website is controlled and operated by Grin & Bear Ltd in the UK. These terms and conditions and all matters connected with any order you place in our website are governed by English law.
This website is owned and operated by Grin & Bear Ltd. London, United Kingdom. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to Grin & Bear and authors, designers, photographers etc. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Grin & Bear Ltd.
We may change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the modified terms of conditions. Please read the terms and conditions and check back often.